Terms & Conditions

These Terms & Conditions govern your use of the Gough Groves website (goughgroves.co.uk) and any services provided by Gough Groves Management Ltd (Company No. 16366770), a company registered in England and Wales ("Gough Groves", "we", "us", "our"), whose registered office is at 91-97 Saltergate, Chesterfield, S40 1LA.

By accessing our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.

Gough Groves provides serviced accommodation management services including, but not limited to:

• Airbnb and OTA listing management
• Dynamic pricing and revenue optimisation
• Guest communication and check-in coordination
• Cleaning and linen management
• Property maintenance coordination
• Contractor and corporate accommodation management
• Holiday let management

The specific services, fees, and terms applicable to your property are set out in a separate Management Agreement, which takes precedence over these general Terms & Conditions.

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising material
• Attempt to gain unauthorised access to any part of the website or its systems
• Introduce viruses, trojans, or other malicious code

We reserve the right to restrict or terminate access to the website at our discretion.

The information on this website is provided for general informational purposes only. While we take care to keep information accurate and up to date, we make no warranties regarding the completeness or accuracy of any content.

Rental income projections and occupancy estimates provided through our website or in consultation are indicative only and based on market data at the time. Actual results will vary depending on your property, location, condition, and market conditions. They do not constitute a guarantee of earnings.

All content on this website - including text, images, logos, design, and code - is the property of Gough Groves Management Ltd or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our prior written consent, except as permitted by law (e.g. fair dealing for personal use).

Our website may contain links to third-party websites (including Airbnb, Booking.com, and others). These links are provided for your convenience. We do not endorse or accept responsibility for the content, privacy practices, or terms of any third-party websites.

To the fullest extent permitted by law, Gough Groves Management Ltd shall not be liable for:

• Any indirect, incidental, or consequential losses arising from your use of our website
• Loss of income, revenue, or anticipated savings
• Loss of business or contracts
• Any inaccuracies in rental projections or market estimates

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms & Conditions at any time. The current version will always be available at goughgroves.co.uk/terms. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

If you have any questions about these Terms & Conditions, please contact:

Gough Groves Management Ltd 91-97 Saltergate, Chesterfield, S40 1LA Email: info@goughgroves.co.uk Telephone: 0333 050 2205 Company No. 16366770 · ICO Registration: ZB913429